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Hospitality Excellence: Allan Chan’s Leadership At Feliz Hotel Boracay


Hospitality Excellence: Allan Chan’s Leadership At Feliz Hotel Boracay


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In the bustling world of hospitality, where dreams of a relaxing paradise often meet the reality of grueling work, one man has carved a remarkable path. Allan Chan, the newly appointed General Manager of Feliz Hotel Boracay, brings a wealth of experience, a global perspective, and a clear vision for the future of this picturesque island retreat.

Feliz Hotel Boracay is managed by Enderun Hotels, a prestigious hospitality group whose primary focus is to engage local independent hotel and restaurant owners and enable them to compete with the major players in the hospitality industry.

A Journey of Experience

Chan’s journey to becoming the General Manager at Feliz Hotel Boracay has been enriching. With over 23 years in the hospitality industry, he honed his skills, built his reputation, and nurtured a deep understanding of diverse cultures and markets.

Starting his career in China, where he spent over two decades, Chan worked his way up the ladder in various roles, from food and beverage management to marketing and sales. His time in China was marked by challenges and triumphs, including navigating the complexities of Chinese culture and the ever-evolving dynamics of the global hospitality sector.

A Vision for Feliz Hotel Boracay

Now, as he takes the helm at Feliz Hotel Boracay, Chan brings his vast experience and a vision for the hotel’s future. He envisions Feliz Hotel Boracay as a premier destination that offers an unforgettable experience to every guest.

One of Chan’s top priorities is to ensure that Feliz Hotel Boracay caters to a diverse clientele. “We need to be adaptable and responsive to the ever-changing market,” he emphasizes. His extensive background in catering to international guests, positions the hotel for success in the post-pandemic era when travel restrictions continue to evolve.

Enhancing the Guest Experience

Nestled within D’Mall, Feliz Hotel Boracay offers easy access to Boracay’s attractions and beaches. This harmonious fusion of Latin American charm and modernity is evident in its 80 elegantly designed rooms. At La Plaza, the hotel’s restaurant, guests can savor Latin American dishes with a Filipino twist, prepared from locally sourced, fresh ingredients. Adding to its allure, the hotel boasts a rooftop swimming pool and lounge area that provides breathtaking panoramic views of the island.

Chan is committed to enhancing the guest experience at Feliz Hotel Boracay. He recognizes that the hospitality industry is not just about providing excellent service but creating memorable moments that linger in the guests’ hearts.

To achieve this, he plans to focus on training and development for the staff, empowering them with the skills and mindset required to excel in the industry. “Our people are very important,” Chan says, emphasizing the critical role that well-trained and motivated staff play in delivering exceptional service.

Embracing Innovation and Technology

Acknowledging the growing importance of technology in the hospitality sector, Chan plans to embrace innovation to streamline operations and enhance the guest experience further. Whether it’s improving online booking systems or adopting smart room technology, he aims to keep Feliz Hotel Boracay at the forefront of the industry.

A Commitment to Sustainability

Chan is also dedicated to sustainability in a world increasingly conscious of environmental issues. He envisions Feliz Hotel Boracay as a responsible steward of the beautiful natural surroundings that make the island famous. “We must make sustainable choices to preserve the beauty of Boracay for generations to come,” he says.


Chan’s journey to becoming the General Manager of Feliz Hotel Boracay is a testament to his dedication, adaptability, and passion for the hospitality industry. With his experience and clear vision for the future, he is poised to lead Feliz Hotel Boracay to new heights, offering guests a place to stay and an unforgettable experience in paradise. As he begins this new chapter, one thing is certain: the future of Feliz Hotel Boracay is looking very bright indeed.