Working from home, homeschooling, and by large, the effect of staying at home during the pandemic has resulted in an increase in mobile apps and mobile games usage among Filipinos. This amounts to more time spent online and on mobile devices, thus increasing demand for telcos to deliver consistent network improvements. Globe has been working in parallel to meet the needs of its customers.
According to the Philippines Mobile Network Experience November 2020 report[1] by Opensignal, Globe leads the market in Voice App Experience, also jointly winning in Games Experience.
Overall, Globe has been consistently improving data experience since 2017 [2]. The telco has also pushed past the 80% 4G availability score, improving by 14.5 percentage points.
According to the report[1], customers in Metro Manila spend almost 90% of their time connected to 4G services, and have reported their highest average overall download speeds at 10.3 Mbps.
Given the difficult circumstances and the operator’s impressive long-term progress this indeed only serves to highlight the resilience of Globe users’ mobile network experience, according to Opensignal.
In Voice App Experience, Globe bests its competitor with a score of 62.3, of which 65 is attributed to 4G, and 51.9 to 3G. When it comes to the quality of experience for essential mobile voice apps such as WhatsApp, Skype, and Facebook Messenger, the telco outperformed its competitor in connectivity experience including overall voice call quality.
In terms of Games Experience, Globe jointly won in this category when playing real-time multiplayer mobile games on mobile devices with a score of 34.4 points, with the 4G experience scoring 36.1 points. The national study considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions.
“We continue to improve our network to provide our customers with better mobile and data experience. Creating positive impact through a world-class network is our top priority,” said Gil B. Genio, Globe Chief Technology and Information Officer.
Philippines Mobile Network Experience report – November 2020:
Opensignal Awards — Philippines: Mobile Network Experience Report November 2020, based on independent analysis of mobile measurements recorded during the period July 1 – September 28, 2020 2020 Opensignal Limited
Analysis in Opensignal insight “The Philippines has seen impressive improvements in download speeds and 4G Availability over the past two years”, published in August 2020 2020 Opensignal Limited
