foodpanda is aware of concerns raised by a group of foodpanda riders regarding rider fee structure and we wanted to provide more clarity on this matter.

foodpanda has always tried to do our best to give rider partners a better understanding of rider fee structure, and its benefits. Rider pay structure takes into account route and distance among other factors, allowing for a fair pay structure that is higher than other industries. Beyond earnings through completed orders, riders also enjoy benefits from our partnerships with other brands including discounts on fuel/mobile data, insurance at a significantly lower price for the same benefits, free merchandise, among others.

foodpanda has made the difficult decision to offboard a small number of riders who have violated their agreement with foodpanda by calling for disruptions that may affect the wider ecosystem (other riders, vendors and customers). To ensure continuity of service to our customers, we onboarded new riders and re-onboarded those who still wish to be our rider partner, after a screening process.

As a platform, we are supporting thousands of riders and vendors who earn their livelihood and income with foodpanda, by delivering food and essentials to our customers’ homes. To ensure that the platform remains reliable for all our users, we sometimes have to take difficult actions to mitigate operational interruptions.

foodpanda remains committed to providing fair and flexible earning opportunities for our rider partners, as we have done so in the past seven years. We have always been in constant communications with our rider community, so we can address and take care of their concerns. However, we also take rider integrity and conduct seriously as a responsible business to our vendor partners and customers. We will continue to seek solutions that improve our service among riders, vendor partners and customers.