The 4th Tourism Human Resource Congress, slated on Sept. 25-27, at the Grand Xing Imperial Hotel in Iloilo City, will be topbilled by experts and speakers who will discuss issues that pertain to updating and improving knowledge and skills in global practices and enhance the level of service provided by local companies in the tourism industry. The three-day affair will also feature talks on how management practices in human resources (HR) influence customer experiences in order to achieve sustainable outcomes.

Organized by the Tourism Industry Board Foundation, Inc. (TIBFI) in partnership with the Department of Tourism and Technical Education Skills Development Authority (TESDA), the 4th Tourism HR Congress will be keynoted by TESDA Director General Guiling Mamondiong.

Among the experts who will present issues and solutions are: Tourism Undersecretary Alma Rodriguez on “The National Tourism Development Plan 2017-2022 and the Role of HR;” Ed Vitug, general manager of The Bayleaf Hotel, on “On-the-job training and immersion program: Lessons Learned;” Ma. Susan P. Dela Rama, executive officer of the TESDA certification office, on “Updates on the ASEAN MRA for Tourism Professionals: Assessment and Certification”; Narzalina Lim, former Tourism Secretary and president of Asia Pacific Projects Inc. on “Upgrading Skills of Teachers and Trainers Across all Levels”; and Velma Jane Lao, local economic and investment promotions officer of the Iloilo provincial government, on “Promoting Inclusivity in HRD.”

Panel discussions will also be featured. Dr. Jerry Lego, head of the school governance and operations division at Department of Education (DepEd) Iloilo, Fe Vasquez of Grand Hotel, and Salvacion Jean E. Osian of Hotel del Rio will be panelists in a discussion on “Senior High School Students in the Tourism Industry, their Employability and Perception of the Industry.” Atty. Arnie de Vera of Sentra Legal Counsel and director of Department of Labor And Employment (DOLE) Bureau of Labor Relations and Atty. Benjo Santos Benavidez will lead the panel discussion on “Relevance/Prevalence of Contractualization in the Tourism Industry”.

On Sept. 25 and 26, Camp Assess participants will take part in a re-training program and MRA awareness and toolbox immersion hosted by accredited trainers and assessors from TESDA. Registration fee for Camp Assess participants is Php 5,500, inclusive of three full days of access to all sessions, congress meals, and souvenir kit. For non-TIBFI members, early bird rate is Php3,000, while regular rate is Php 3,500 for access to 3rd day activities, congress meals, and souvenir kit. TIBFI members’ and students’ registration fees are Php 3,000 and Php 1,800, respectively, to access 3rd day activities, congress meals, and souvenir kit. Lastly, for ASEAN delegates, early bird rate is US $150, and regular rate is US $200 for access to all three days of sessions, congress meals, and souvenir kit. Early bird rates will apply only up to Sept. 18, 2017.