SKY Offers Safe Customer Service Amid ‘New Normal’

SKY Offers Safe Customer Service Amid ‘New Normal’

Spotlight

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SKY subscribers can continue to expect to get safe customer service, as most of the country eases into a new normal.

As a top priority, SKY is strictly implementing safety measures during in-home services. Before any visit is done, SKY service technicians will call the subscriber first to make sure no one in the household is ill. Only a two-man team is assigned to every home so that one can work inside the subscriber’s home while one can simultaneously work outside to ensure proper physical distancing and less social interaction. Both of them will be wearing PPEs and other protective gear.

In SKY business centers, on the other hand, only a limited number of people will be allowed inside at any given time. Upon entry, customers will be required to go through thermal scanning and answer a symptoms questionnaire. Inside, physical distancing will be observed while plastic barriers are installed at the service desk. Sanitation and disinfection procedures will be conducted before and after every transaction.

Meanwhile, SKY subscribers are encouraged to continue managing their accounts digitally through SKY’s official website (mysky.com.ph/myaccounts) and the mySKY app (mysky.com.ph/app), pay via digital payment partners (mysky.com.ph/digitalpayment), seek troubleshooting guides on its website (mysky.com.ph/help), and contact SKY through its webform (mysky.com.ph/contact-us).

These protocols are put in place to safeguard the health and safety of SKY subscribers, employees and business partners. Subscribers can learn more about these safety measures as they visit www.mysky.com.ph/safetyprocedures and bit.ly/skybranchreopen.

To help ease the burden of subscribers during these uncertain times, they may opt to pay 50% of their outstanding balance for due dates beginning May 16, 2020. More details on this are available at bit.ly/skybill.

Stay updated and reach out to SKY by downloading the mySKY app today at www.mysky.com.ph/app.

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