The digital landscape offers opportunities for online businesses to grow, especially with the rising number of Filipinos purchasing goods using social media and apps.
A report released by Statista revealed that revenues of the Philippine e-commerce market are expected to reach PHP53 trillion this year, due to its PHP44-trillion growth in 2018.
According to Dean Ding, chief executive officer of J&T Express Philippines, online business sellers must apply certain key trends to their operations to drive positive results.
“While digital platforms support online businesses, people must improve key aspects in their operations to meet the demands of consumers and sustain their growth,” he said. “They must provide efficient, reliable, and seamless services to truly thrive in the digital world.”
To help local online businesses capitalize on this growth and thrive in the digital landscape, J&T Express, a fast-growing express delivery service provider, identifies key trends that increase the chances of success by improving business operations and enhancing customer satisfaction.
Improve Your Services
Products are not enough to ensure the continued growth of online businesses. In the digital landscape, being at the forefront of your consumers’ minds means improving all areas of your online business, from your offerings to your services.
One major aspect of online businesses is the delivery of products from the source to the destination. Improving the reliability, efficiency, and speed of your deliveries meets customer standards and increase your chances of building strong customer relations.
Use Digital Platforms
Digital channels, such as Facebook, Instagram, Twitter, and YouTube, are effective tools to reach not only your target audience but also, other potential customers. Take advantage of the country’s active online users and be creative in your strategies to catch their attention.
These platforms are also constantly evolving their algorithms, which are calculations in delivering content, to suit business needs. Utilize them and engage with your consumers to drive sales and revenue.
Establish Strong Partnerships
The digital landscape also creates an environment that encourages collaboration with other online businesses. Consider seeking help from valuable partners in managing a strong online presence, as well as ensuring quality service to consumers.
Look at their core values and see if it would fit with yours before delving into a partnership. See what they offer and what you could provide in return. Finding the right partner should benefit both parties in achieving their respective goals by improving each other’s products, operations, services, and sales.
J&T Express is an express delivery company that applies advanced technologies to increase the efficiency, reliability, and speed of transportation. The company’s services support the growth of local e-commerce businesses nationwide, especially for small and medium enterprises.
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