Holcim Improves Customer Service With Easybuild, Expands Reach Through Digital Innovations

Holcim Improves Customer Service With Easybuild, Expands Reach Through Digital Innovations


Halloween @ Home: Recreate The Chills And Thrills With Globe At Home

End the Spooktober in a spooktacular way with Globe At Home!

Phoenix Introduces New FamilyMart Retail Format Through Cebu Stores

FamilyMart opens three new compact stores in Cebu, offering a unique customer experience in response to the effects of the COVID-19 pandemic.

Globe Introduces Mobile Health Solution With GoHealth

For just P20, you can now enjoy up to P,1000 health insurance from Pacific Cross!

SM Wins 15 Awards From HK’s CG Asia Magazine

SM Investments Corporation continues to be recognized abroad as it recently bagged 15 awards in the 10th Asian Excellence Awards 2020 of Hong Kong magazine Corporate Governance Asia.

Over the past years, leading cement maker has Holcim Philippines, Inc. has launched new products and services that help local builders deliver high-quality structures and grow its business. Aside from these, the company has also focused on digital innovations that enhance customer experience and capture opportunities online.

Among Holcim Philippines’ successful digital tools is online customer service portal called Easybuild, which is used by more than half of its 1,200 business partners nationwide. The latest version launched in 2018 provides customers 24-hour connection with the company for a hassle-free experience in placing orders, checking delivery status, reviewing account history and credit standing among others.

Easybuild also allows customers to settle their transactions with Holcim, which partnered with Metrobank for the online payment platform. The company plans to tie up with more financial institutions to provide customers payment options.

Customers point to how Easybuild lessens administrative tasks and smoothens their transactions with the company. For example, Easybuild sends SMS and e-mails to users once an order is confirmed. This allows customers to track down their orders, removing the need for constant follow-ups. Easybuild also provides an option to have orders delivered to their preferred sites.

“Easybuild has made business transactions easier. You can access all the information you need and place an order with just a click,” said Cheeny Jacob, administrative manager of ready-mix concrete producer JJ Horizon based in Iligan City, Lanao del Norte

Rowell Dy, owner of AGI Hardware in Pagudpud, Ilocos Norte, could not agree more. He said, “EasyBuild makes it easier to find the products you want to purchase, place an order, and monitor them unlike before where you need to go through a lot of paper works.”

The latest version of the customer portal comes with a mobile app version, allowing mobile-friendly features and better accessibility to Holcim customers.

“I can say that the app helped us in stock and performance monitoring, especially since all the information we need is already in one platform,” said Roselyn Fung, owner of J+ Hardware in Lala, Lanao del Norte.

“We do not have good access to the Internet here in Ilocos Sur, so I use the mobile app version of Easybuild. Instead of wasting a lot of time placing and monitoring my orders, I can access all the information I need using the app. In less than two minutes, you can already place your order,” said Gil Tapaoan, owner of hardware GVT Trading.

Holcim Philippines pioneered the online customer platform in the cement industry in 2002 and sees more opportunities in using digital tools to improve engagement with current partners and reach more clients. The company recently piloted listing its products on digital marketplace Beam and Go to reach overseas Filipinos who are interested in purchasing construction materials for home building and repairs.

Holcim Philippines Senior Vice President for Sales William Sumalinog said customers can count on the company to continuously introduce more innovative products and tools that respond to their needs.

“The changing profile of the market and our customer requires us to adapt and innovate. We are committed to these innovations to better serve our customers and grow our business,” he added.

New Digital Solution Helps Users Get Ahead Of COVID-19 Risk In The Philippines

Through Garmin’s official distributor in the Philippines, Nauts and Vectors Company Inc, the partnership companies to equip their employees and their spouses with the necessary tools to keep tabs on their own health both at work and at home to create healthier and safer environments during the COVID-19 pandemic.

DSWD Cites Importance Of Saving Amid Pandemic

Ugaliin ang pag-iipon lalo na ngayong panahon ng krisis.

Tips For Staying Secure While Working From Home

Because you can never be too careful, here are some assuring tips on how you can stay safe online:

Tarlac City Residents Asked To Observe ‘Undas’ Guidelines

Tarlac City reminds residents to strictly comply with guidelines governing the observance of the All Saints’ Day or Undas.

Velasco Urges Senate To Pass Disaster Resilience Dep’t Bill

Speaker Lord Allan Velasco calls on the Senate to prioritize the passage of a bill creating the Department of Disaster Resilience as Typhoon Quinta battered different parts of Luzon.

LTFRB To Open 4 More Jeepney Routes In Metro Manila

Check out the routes that are set to open on October 30:

‘2gether’s’ Brightwin Holds Virtual Fan Meet For Pinoys In December

ABS-CBN is giving an early holiday gift to the fans of "2gether"!

Mayor Treñas: Ilonggos Rejoice Over Mateo’s Miss Universe PH Victory

“The Ilonggo community is truly proud of her achievement. She is an epitome that Iloilo City can truly level-up and rise above challenges during these times.”

NFA-8 Readies Rice Stocks For Calamities

NFA Eastern Visayas regional manager Arlene Tanseco said current stocks in NFA warehouses will last until early 2021 based on current demand for government rice in the region.