As of August 13, GCash has officially shut down its GCash Care customer support service on Facebook Messenger.
We will no longer be using GCash Care on Messenger (facebook.com/gcashcare) to receive customer concerns. Never give…
For any concerns, customers are advised to use reach out to GCash via its official Facebook page (@gcashofficial), website (help.gcash.com), and email (email@example.com). Those who were in the process of consulting with GCash Care through Messenger have since been migrated to email.
GCash also urged users to be mindful when giving out personal information, such as one’s name, birthday, and in-app MPIN. To minimize the risk to one’s security, it is important to verify if it is a GCash verified channel asking for the information.
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