Ever since the enhanced community quarantine was implemented in Luzon to curb the spread of the COVID-19 pandemic, banks have been serving their customers in new ways.
The number of open branches is reduced, banking hours are shortened, and skeletal force is in effect where possible. While the objective is to keep serving the urgent banking needs of clients, the adjustments in operations aim to protect the health and safety of both the customers and the front liners.
In this unprecedented situation, customers’ understanding and openness to adapt to the “new normal” is valuable. BDO Unibank, for instance, is offering alternatives to branch banking, from promoting its online and mobile banking services to keeping its other channels available. This way, even if the branch near them is not available or handling heavier than usual transactions, their banking activity will not be hampered.
“Over the past few days we have taken steps to ensure, as best we can, continued and uninterrupted service you have grown accustomed to. Given the enhanced quarantine procedures and the limited transportation available, we have taken steps to ensure continuity of service and ease of adjustment on your part during this difficult period,” the bank said in a statement.
Online and mobile banking
BDO encourages its clients to bank from home via its online and mobile banking services. Using its digital channels, clients can pay bills, send money, load up their prepaid mobile phones, and check account balances.
To sign up for online banking, visit bdo.com.ph, click on “Online Banking Login,” then “Enroll Now!” on the login box. After filling out the forms, expect an ATM activation code. Use this code to confirm enrollment at the nearest BDO ATM.
Clients with an activated online account can enjoy the ease and convenience of banking using their mobile devices. They can download the BDO Mobile App and access its features using their registered username and password. A One-Time PIN (OTP) will be sent via SMS to add their device for further security.
To learn more about BDO Online Banking, click here: bdo.com.ph/personal/ebanking/online-banking
BDO reminds its clients to never give away their personal information to anyone when banking online. Personal information consists of bank account numbers, usernames, passwords, and One-Time PINs (OTPs). The bank will never ask for this information.
Other banking channels
BDO has its wide network of ATMs and Cash Accept Machines available. Here clients can withdraw and deposit money, and even pay bills.
Cash Accept Machines also allow card-less transactions like cash deposits to Peso savings/checking accounts or cash cards. To learn more about its other services, visit: bdo.com.ph/ebanking/cash-deposit-marchine.